Customer Service in the Age of AI: from Transactional to Transformational
Customer Service in the Age of AI: from Transactional to Transformational It starts small, with basic chatbots handling routine requests and apps offering self-service for the simplest tasks. Efficient, sure, but transactional. Then comes the upgrade: natural-language interactions and robotic process automation tackle slightly more complex journeys. Customers begin to notice the shift, things feel […]